Performance analysis of delay costs and how to reduce them

Karin Arnholm – former CTK consultant – now successful alumni, worked during her time at Chalmers Teknologkonsulter on a project with the creative print company V-TAB.

Can you give us a short introduction on the project and what was CTK’s role in it?  

V-TAB had challenges with high delay costs and was in a need of help to reduce them. CTK started with a pre-study to understand V-TAB as a business and how their sister company VTD distributed and delivered the products to the customers. The pre-study did also result in some potential reasons for why these delay costs arisen at all. To find the root cause CTK continued the project in two different perspectives; inside and outside the plant. The purpose was to understand the in and out flow of the products and to understand the correlation between delays and delay costs. By interviews and observations the project team could analyze, map, identify and understand which delays had most impact on the delay costs and also summarize suggestions of improvements of how to reduce the delays.

What was your personal contribution?   

I conducted the pre-study by my own so when the project continued I had knowledge of the business and also relationships to many of the key stakeholders. I continued as a project leader when a project team was established, which was a fun but developing role. I was the link between the project team and the customer and had the overall responsible for time plan, scope and budget.

What knowledge or experience have you gained working with V-TAB? 

Most importantly, I learned how important it is to view the project team and the customer as partners and not competitors. Even though you establish an agreement before the project start it is important to work with continuous communication and alignment to secure that you have the same objectives all the way to the project delivery. If you believe that you and the customer have different views just discuss and clarify this immediately to avoid misunderstandings and mitigate risks later on in the project. We thought that we faced such a situation and managed it directly. It turned out that we were aligned so it was not really a problem at all.